- Store Policies
USPS First Class package rate shipping is approximately $4 on orders under $50 and calculated based on your distance from Houston. SimpleeCharming Sterling Silver Charms and More offers the following Returns Policy: 1. Your complete shopping satisfaction is our number one priority. If an in-stock jewelry item you ordered from SimpleeCharming.com is not what you wanted simply return it by mail with original packaging within 30 days of receiving it. No returns are accepted after 35 days. We will then exchange it for another item of the same price plus the cost to reship or refund the purchase price less cost of shipping you paid. Any shipping and handing you paid to ship the item(s) to you is non-refundable. The customer is responsible for all return shipping costs with delivery confirmation and insurance unless a mistake was made by SimpleeCharming.com 2. Special orders, wholesale or bulk orders, and special requests are not returnable or refundable. Please contact me by email before returning all items so that I know to watch for them in the mail. Return shipping and handling, delivery confirmation and insurance fees are the responsibility of the buyer. 3. If returning any item, place the item and copy of the original paperwork securely in the original or same type of packaging. Return postage should include delivery confirmation. 4. All returned items should be sent to: Anne Crockett P.O. Box 31338 Houston, TX 77231-1338. Please notify me if you are returning an item so I can be on the look out for it.